Last Updated: [DATE]

This Privacy Policy explains how Sayarah Spares ("Sayarah", "we", "our", or "us") collects, uses, stores, protects, and shares information when you use the Sayarah mobile application ("App") and related services.

Sayarah is an automotive shopping platform that allows users to browse and purchase car parts, motorbike parts, automotive accessories, and Sayarah exclusive products.

By using the App, you acknowledge the practices described in this Privacy Policy.

1. About Sayarah

App Name: Sayarah
Developer/Company: Sayarah Spares
Registered Address: #11/1 3rd cross Dodda Mavalli Bengaluru 560004 Karnataka India
Privacy Email: sayarah.in@gmail.com
Customer Support: sayarah.in@gmail.com
Website: https://www.sayarah.in

For privacy-related questions, requests, or concerns, you can contact us at:

Email: sayarah.in@gmail.com

2. Information We Collect

Depending on how you use the App, we may collect information that you provide directly, information generated through your use of the App, and information received from service providers.

We only collect information that is reasonably necessary to provide, maintain, secure, and improve our services.

2.1 Account Information

If you create a Sayarah account, we may collect:

• Full name
• Mobile phone number
• Email address
• Password or authentication credentials
• Profile information
• Account preferences
• Login and authentication information

We use this information to create and manage your account, authenticate you, communicate with you, and provide our services.

3. Order and Purchase Information

When you place an order through Sayarah, we may collect information necessary to process and deliver your order, including:

• Name
• Phone number
• Email address
• Billing information
• Shipping address
• Delivery address
• Order details
• Products purchased
• Order amount
• Order status
• Transaction reference
• Payment status

We use this information to process orders, arrange delivery, provide customer support, handle returns or refunds, and maintain transaction records.

4. Payment Information

Payments may be processed through third-party payment service providers.

Depending on the payment method you choose, payment providers may process information such as:

• Payment method
• Transaction information
• Payment reference
• Payment status
• Other information required to complete the transaction

Where applicable, payment card or banking information may be handled directly by the payment service provider rather than stored by Sayarah.

We recommend reviewing the privacy policy of the payment provider you use.

Payment Provider(s): [Rupay, Phonepe ]

We do not use your payment information for purposes unrelated to processing or supporting your transaction unless otherwise disclosed and permitted by applicable law.

5. Delivery and Location Information

To provide delivery services, we may collect and process information relating to your delivery location.

This may include:

• Address
• City
• State
• Postal/ZIP code
• Delivery instructions
• Approximate location, if required for a service
• Precise location, only if you grant the relevant device permission and the feature requires it

We use location and delivery information to:

• Deliver orders
• Calculate or display delivery availability
• Show relevant products or services
• Improve delivery operations
• Provide location-based functionality where applicable

Google requires location collection and use to be accurately disclosed in the Play Data Safety section as well.

6. Device and Technical Information

When you use Sayarah, certain technical information may be automatically collected, depending on the technologies used in the App.

This may include:

• Device model
• Operating system and version
• App version
• Device identifiers
• IP address
• Language and regional settings
• Network information
• Crash information
• Performance information
• Log information
• Diagnostic information

We may use this information to:

• Operate the App
• Maintain security
• Detect and prevent fraud or abuse
• Diagnose technical problems
• Fix crashes
• Improve App performance
• Understand general usage patterns

7. App Usage Information

We may collect information about how you interact with Sayarah, such as:

• Pages or screens viewed
• Products viewed
• Categories visited
• Searches performed
• Products added to cart
• Wishlist activity
• Orders
• App features used
• Date and time of activity
• Error and crash information

We use this information to improve the App, personalize the shopping experience where applicable, understand product interest, and improve our services.

8. Notifications

If you allow notifications, Sayarah may send notifications relating to:

• Order confirmation
• Order status
• Delivery updates
• Payment status
• Account activity
• Important service announcements
• Offers and promotions, where permitted

You can control notifications through your device settings and, where available, through the App's notification settings.

9. Customer Support Information

If you contact our customer support team, we may collect information you provide during the interaction, including:

• Name
• Contact information
• Order information
• Messages
• Attachments or documents you voluntarily provide
• Customer service history

We use this information to respond to your request, resolve issues, investigate complaints, and improve customer service.

10. How We Use Your Information

We may use information collected through Sayarah for the following purposes:

Providing Services

To:

• Create and manage accounts
• Display products
• Process orders
• Process payments
• Arrange deliveries
• Provide customer support
• Process returns and refunds
• Provide requested features

Security and Fraud Prevention

To:

• Protect accounts
• Detect suspicious activity
• Prevent fraud
• Protect our systems
• Enforce our terms and policies

App Improvement

To:

• Improve functionality
• Fix bugs
• Analyze performance
• Improve user experience
• Develop new features

Communications

To send:

• Transactional communications
• Account-related communications
• Service announcements
• Customer support responses
• Marketing communications where permitted

You may opt out of certain promotional communications where applicable.

Legal Compliance

We may process information when necessary to:

• Comply with applicable laws
• Respond to lawful requests
• Protect our legal rights
• Prevent misuse of our services
• Resolve disputes

11. Sharing of Information

We do not sell your personal information as a standalone product.

We may share information with trusted third parties where necessary to provide our services.

These parties may include:

Service Providers

For example:

• Hosting providers
• Cloud service providers
• Payment processors
• Delivery and logistics providers
• Customer support providers
• Analytics providers
• Crash-reporting providers
• Communication providers
• Security and fraud-prevention providers

These service providers may process information on our behalf and are expected to handle it according to applicable agreements and laws.

Business Partners

Where necessary to provide products or services you request, certain information may be shared with relevant sellers, vendors, delivery partners, or other service providers.

For example, information necessary to fulfill an order may be provided to the appropriate seller or delivery partner.

Legal Requirements

We may disclose information if reasonably necessary to:

• Comply with applicable law
• Respond to valid legal processes
• Protect users or the public
• Investigate fraud or security issues
• Protect our rights or property

12. Third-Party Services and SDKs

The Sayarah App may use third-party services, libraries, or software development kits ("SDKs") to provide functionality, analytics, security, payments, notifications, crash reporting, or other services.

Examples may include:

• Google Play Services
• Firebase
• Payment providers
• Analytics providers
• Crash-reporting services
• Push notification services
• Maps or location services
• Advertising services, if applicable

Actual third-party services used by the App  listed here.

We are responsible for accurately disclosing relevant third-party data collection and sharing in Google Play's Data Safety section. Google specifically requires developers to account for data practices of third-party SDKs used in their apps.

13. Advertising

Sayarah may use third-party advertising services to display advertisements. These providers may collect certain device, advertising, or usage information in accordance with their own privacy policies. The specific advertising providers used by Sayarah will be disclosed where required.

14. Cookies and Similar Technologies

Sayarah may use cookies, SDKs, local storage, pixels, or similar technologies on websites or within services where applicable.

These technologies may be used for:

• Authentication
• Security
• Preferences
• Analytics
• Performance
• Service functionality

The use of such technologies may vary depending on the platform and services you use.

15. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, or destruction.

Security measures may include:

• Encryption during transmission where appropriate
• Access controls
• Authentication mechanisms
• Secure hosting
• Monitoring and logging
• Security testing
• Restricted access to personal information

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Google expects developers to accurately disclose security practices, including whether relevant data is encrypted in transit.

16. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining transaction records, resolving disputes, preventing fraud, complying with legal obligations, and enforcing agreements.

The specific retention period may vary depending on:

• The type of information
• The reason it was collected
• Whether an account remains active
• Legal or regulatory requirements
• Legitimate business requirements

When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable requirements.

17. Account Deletion

If you have created a Sayarah account, you may request deletion of your account and associated personal information.

In-App Account Deletion

Where available:

Profile → Settings → Delete Account

Web Deletion Request

You may also request account deletion by contacting:

Email: sayarah.in@gmail.com

Subject:

Account Deletion Request – Sayarah

Your request should include enough information for us to identify your account and process the request securely.

When an account deletion request is received, we will process it in accordance with applicable law and our retention requirements.

Certain information may need to be retained where legally required or where necessary for legitimate purposes such as fraud prevention, dispute resolution, accounting, tax, or legal compliance.

Google Play requires apps that offer account creation to provide an accessible mechanism for users to request account deletion and associated data deletion.

18. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have rights concerning your personal information, including rights to:

• Access your personal information
• Correct inaccurate information
• Request deletion
• Request restriction of processing
• Object to certain processing
• Withdraw consent where processing is based on consent
• Request information about how your data is used
• Request a copy of certain information

To exercise applicable rights, contact:

sayarah.in@gmail.com

We may need to verify your identity before processing certain requests.

19. Children's Privacy

Sayarah is intended for general audiences and is not intended to knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us in violation of applicable requirements, please contact us at:

sayarah.in@gmail.com

We will take appropriate steps to investigate and address the situation.

20. International Data Transfers

Depending on where our service providers and infrastructure are located, your information may be processed or stored in countries other than the country in which you live.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

21. Third-Party Links

The App may contain links to websites, services, or applications operated by third parties.

We are not responsible for the privacy practices of third-party services that we do not control.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

22. Payments and Financial Transactions

Sayarah may use third-party payment providers to process transactions.

We do not intend to collect or store sensitive payment credentials such as complete card numbers, PINs, or banking passwords on our own servers unless specifically stated otherwise.

Payment information may be processed directly by the payment provider according to its privacy and security practices.

Payment provider(s): [INSERT ACTUAL PROVIDER NAMES]

23. Seller and Vendor Information

Sayarah may work with sellers, vendors, manufacturers, distributors, or other automotive businesses.

Where necessary to fulfill an order, information such as your name, delivery address, phone number, and order details may be shared with the relevant seller, vendor, or delivery provider.

Such sharing is limited to information reasonably necessary for order fulfillment and related services.

24. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our services
• App functionality
• Data practices
• Legal requirements
• Security practices
• Third-party services

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.

Where required, we may provide additional notice through the App or other appropriate communication channels.

25. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, contact us:

Sayarah Spares

App: Sayarah

Privacy Email: sayarah.in@gmail.com

Customer Support: sayarah.in@gmail.com

Phone: 8722118084

Address:
#11/1 3rd cross Dodda Mavalli Bengaluru 560004 Karnataka India

Website: https://www.sayarah.in/

26. Consent

By using Sayarah, you acknowledge that you have read and understood this Privacy Policy and that your information may be handled as described above, subject to applicable law and any choices or permissions available to you.

Where applicable law requires consent for a particular processing activity, we will request consent through an appropriate mechanism.